We are very sorry if you have problems with any of our home appliances, which is why we want to help you find effective solutions to get your appliance back in working order as quickly as possible.
Before you call us, please follow the steps below:
Step 1
Look at the troubleshooting section in the instruction manual of your product. You can find the manual added to your appliance or on our website:- Search for the product in the search field at the top edge of the page.
- Go to the product description.
- Click on “Assembly instructions and documents” and download the manual.
Step 2
If the product is covered by an IKEA guarantee, you will need to have proof of purchase to benefit from this coverage.
Step 3
Make sure you have the necessary information:(A) IKEA article number (8 digits)
(B) manufacturer number (5 digits)
(C) serial number (8 or more digits, depending on manufacturer)
You’ll find these numbers in the following locations:
- Dishwashers: on the inner side of the front
- Cooking hobs: on the underside
- Extractor hoods: inside, behind the protection grid or filter
- Fridges and freezers: on the lower left or right side when opened
- Ovens: on the left or right side when opened
- Washing machines: on the right side, behind the door
- Microwave ovens: on the left or right side when opened
- Combi microwaves with forced air: on the left or right side when opened
- Portable induction hobs: on the back / outer side
- Free-standing microwave ovens: on the back / outer side
- Whirlpool: 18535/ 23256
- Electrolux: 21552
- Bosch: 23320
- Faber: 23199
- Elica: 23244/ 23232
- Midea: 23328/ 23071
Step 4
To file a home appliance warranty claim, please use the following contacts.Whirlpool
Covers: Whirpool, Elica and Faber appliances
Manufacturer numbers: 23244/ 23232/ 23199/ 18535/ 23256
Authorised warranty providers: www.whirlpool.ee/static_assets/pdf/EE/ee_service_partners.pdf
Electrolux
Covers: Elektrolux appliances
Manufacturer number: 21552
Phone: +372 665 0030
Bosch
Covers: Bosch appliances
Manufacturer number: 23320
Email: info@ikea.ee
Midea
Covers: Midea appliances
Manufacturer numbers: 23328, 23071
Email: info@ikea.ee
If you cannot find your home appliance's manufacturer number above, please contact us at info@ikea.ee.